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Enterprise
Enterprise support without the enterprise theatre.
We have spent twenty years inside enterprise IT, so we know which parts of it earn their keep and which parts are ceremony. Contact centre platforms, multi site infrastructure, mail and server migrations, and managed service against real service levels. We work with organisations from twenty seats to several hundred, and we are based in Glasgow and deliver across the whole of the United Kingdom.
Contact centre platforms
Diallers, VoIP, routing, workforce management and reporting for teams from 20 to 500 seats.
Multi site infrastructure
Networks, servers and connectivity across branches, warehouses and remote workers.
Migration and consolidation
Getting off legacy systems on a fixed timeline, with rollback planned before we start.
Managed service
Named engineers, agreed service levels, monthly reporting and quarterly review.
Security and compliance
Cyber Essentials, call recording under UK GDPR, and disaster recovery that is actually tested.
Data, integration and AI
Transcription, document processing and automation across thousands of transactions a day.
Coverage
Based in Glasgow. Delivered across the whole UK.
We are based in Glasgow and work across the whole of the UK. Remote first for speed, on site wherever the job genuinely needs hands on the ground, from the central belt to London and everywhere between. Distance does not change the price.
- Scotland and the central belt
- London and the South East
- The Midlands and the North
- Wales and the South West
- Remote first across the UK
- On site by arrangement, nationwide
How we help, in detail
Six things we do at scale. Each one is a real capability with people who have shipped it before, not a line on a slide.
Contact centre platforms
The full outbound and inbound stack for sales floors and service teams, from twenty seats to several hundred, built to stay the right side of Ofcom.
- Predictive, progressive and preview diallers, tuned to your answer rates and kept inside Ofcom abandoned call limits
- Cloud telephony, SIP trunking, IVR and skills based routing
- Call recording, transcription and automated quality scoring across one hundred percent of calls, not a random sample
- Wallboards, workforce management and CRM screen pop so agents see the customer, not a phone number
Multi site infrastructure
The servers, networks and connectivity that hold everything else up, across branches, warehouses, home workers and the cloud.
- Windows and Linux, on premises, in the cloud or a mix, built and monitored
- Firewalls, segmentation, VPNs and site to site links between locations
- Resilient connectivity and failover, so a single line does not take a site down
- Structured cabling and network rollouts for new sites and refits
Migration and consolidation
Getting off legacy systems on a fixed timeline, rehearsed on a copy first, with a way back agreed before we start.
- Microsoft 365 and Google Workspace, including tenant to tenant after a merger or demerger
- Server, data centre and cloud migrations scheduled around your trading hours, not ours
- Data and CRM migration with cleansing, deduplication and a reconciliation report you can check
- A documented rollback and agreed abort criteria before anything real moves
Managed service
Named engineers who know your estate, agreed response times in writing, and no ticket queue purgatory.
- Service levels you can hold us to, with monthly reporting and a quarterly review
- Out of hours and genuine on call cover for critical infrastructure
- Patch and vulnerability management, backup monitoring and asset tracking
- A fractional IT director for the strategic conversation most boards never get
Security and compliance
The paperwork your customers, insurers and auditors keep asking for, done properly rather than fudged through a questionnaire.
- Cyber Essentials and Cyber Essentials Plus, gap assessment through to certificate
- Phishing simulation and staff training with reporting you can show an auditor
- Disaster recovery testing that proves the restore works, not just that a backup ran
- Call recording under UK GDPR and PECR, and UK data residency for transcription where you need it
Data, integration and AI
Making systems that refuse to talk to each other talk to each other, and handing the repetitive work to a machine.
- Integration and APIs between your CRM, telephony, accounts and marketplace systems
- Transcription and call intelligence across thousands of calls a day, on our infrastructure if data cannot leave the UK
- Document and data extraction at scale, with human review kept where it matters
- Reporting and dashboards on the three numbers that actually run the operation
Sectors we know
Illustrative of where we have delivered, not a client list. The common thread is scale, uptime and a regulator watching.
Contact centres and BPO
Dialler platforms, call recording and workforce management for outbound and inbound floors.
Financial services and insurance
Recorded lines, compliance evidence and resilient infrastructure under audit.
Healthcare, care and housing
Secure systems, data residency and reliable telephony for people who cannot wait.
Public sector and local government
Procurement friendly delivery, Cyber Essentials and accessible services.
Logistics, transport and field service
Multi site connectivity, mobile working and job systems that hold up on the road.
Professional services
Legal and accountancy firms moving off legacy systems without losing a decade of records.
Retail and e commerce
Omnichannel stock and order systems, and telephony that scales with the season.
Utilities and energy
Field and contact operations, integration between systems that were never meant to meet.
How we work with larger organisations
Discovery before commitment
We start with a paid discovery phase rather than a speculative proposal. You get a written architecture, a delivery plan, a risk register and a fixed price. If you take that document to somebody else and have them build it, that is a legitimate outcome and we will say so up front.
Rollback planned before go live
Every migration has a documented way back before it has a way forward. We rehearse the cutover on a copy, agree the abort criteria in advance, and nobody finds out at 2am on a Sunday that there was no plan B.
Your team keeps the keys
Documentation, credentials and source code live with you from day one, not in a private repository we control. No lock in, and no invoice required to get your own system back.
Compliance taken seriously
Call recording under UK GDPR, Ofcom rules on abandoned calls, data residency for transcription, and Cyber Essentials where your customers require it. We would rather raise an awkward constraint in week one than discover it at audit.
Bring us the thing nobody else will take on.
Migrations with no downtime window, contact centre platforms, systems that refuse to talk to each other. That is the interesting work.
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